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FAQ's about Ordering


What is the Processing and Delivery Time for a Sassy Lace Wig?


Sassy Secret is very proud to announce that our entire inventory is now "Ready to Ship!" This means that when you place an order for a wig, it will ship either the same day or the next day, depending on what time your order is placed
(excluding custom orders). Please: Note: To guarantee same day shipping your order has to be placed by 9 am Central Time. Extreme weather conditions and vehicle problems are beyond our control, and can cause a delay in the shipping.


What is the Delivery time frame on Adhesives, Wig care products and other accessories?

Delivery time on domestic orders is 1-4 Business days
(MONDAY THRU FRIDAY). International orders are also shipped via UPS or DHL. For International orders, you should allow up to 3-6 Business days for delivery. Please visit our Shipping & Delivery page for more detailed information including International Shipping time frames.


Can I get my lace wig sent next day air?


Sassy Secret uses UPS Next Day Air for overnight delivery. However, UPS does not guarantee overnight delivery to some zip codes. This is usually in small rural/remote towns, in which case the items will arrive on the second day.
Please note: All Sassy Secret Lace wigs ship out within 1 business day (MONDAY THRU FRIDAY) of placing your order. Please note, vehicle breakdowns and extreme weather conditions (snow storms, blizzards etc.) are beyond our control and may cause a delay in the shipping/delivery.


How Can I Check on the status of an order I placed?


You may check the status/tracking of your order by c
licking the "Account" link at the top right hand side of our site. Once you are logged in you can view/track your order. You can also email us at customerservice@sassysecret.com or by calling 816-479-5295 Monday thru Friday between 9am to 4pm central standard time. We will respond to your inquiry promptly. Please ensure that you include your full name, date of your order, and/or the order number.


I just placed an order, but I did not get a tracking number?


A tracking number is only issued when your order has shipped. As soon as your order ships, you will automatically receive an e-mail from us with a tracking number to track your package.


Can I place an order over the phone?

For the security of your credit/debit card information, we do not take orders over the phone. Please order securely in our online store with a Credit or Debit Card. You may also pay via MoneyGram or USPS Money Order. For more information about our Payment options, please click here.


Do you Accept Returns?


Yes. As long as the unit(s) is in factory condition and unaltered. Please visit our Return Policy page for more information.


Do you have Large/Small size caps in stock?

Sassy Secret does offer some small sizes in select styles.
We currently do not carry large caps in stock. All our stock units are medium size ranging from 22.25-22.75 inches in circumference. For larger size caps, we encourage you to place a custom order for the unit you are interested in.


Does Sassy Secret offer Repair Services?


Yes. Sassy Secret now offers a repair service for our customers. Please contact our customer service department for more details via email at
customerservice@sassysecret.com.


I don't know how to apply my wig; can you refer me to a local salon in my area that will be able to apply the wig for me
?

We are located in Kansas City and are only aware of salons here locally that perform Lace Wig Applications. We are not aware of any salons outside of the Kansas City Metro area that offer lace wig application. Most large cities like Atlanta, New York, Miami etc. will have many salons/shops that offer theses services. We recommend doing a Google search for local lace wig shops or salons.


Do you include application instructions with Lace Wig purchases?

Yes. All Lace Wig purchases come with a set of step by step application and care instructions. You will also receive a complimentary wig cap with any lace wig purchase.


Do you offer Payment Plans?


Sassy Secret does not offer payment plans at this time. However, it is possible if you pay using PayPal to set a payment arrangement through PayPal Credit. To learn more
click here.