Exchange Policy
STEPS

1.Please make sure the WIG is INTACT and the LACE has NOT been cut first, and offer the pictures to let us confirm. No exchange for wig or lace cut units!

2.Please fill in the return & exchange form(included in divaswigs brochure) to request a return for exchange within 48 hours since yoou sign for your goods. No exchange for applications after 48 hours.


3.After the exchange request has been authorized , ship the wigs and the exchange form back to the address we gave you . You should offered us the receipt or the tracking No. of the return at the same time.

TIPS
1.Custom cap size wig is not eligible for exchange.

2.You are responsible for the return shipping charge which is about $10 for U.S. customers.

3.Please allow 5-7 business days to process your exchange since the unit is delivered.

4.Any excess payment shall be refunded and deficiency shall be repaid for exchanged units.

5.15% restocking fee will be applied to the second-time exchange process.

6.No exchange for Synthetic lace front wigs,hair extensions,wig clearance.

7.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.


Return Policy
STEPS

1.Please make sure the WIG is INTACT and the LACE has NOT been cut first, and offer the pictures to let us confirm. No  return for wig or lace cut units!

2.Please fill in the return & exchange form(included in divaswigs brochure) to request a return within 48 hours since yoou sign for your goods. No return for applications after 48 hours.

3.After the return request has been authorized , ship the wigs and the exchange form back to the address we gave you . You should offered us the receipt or the tracking No. of the return at the same time.

TIPS

1.Custom cap size wig is not eligible for return.

2.$20 shipping fee for your order we ship to you at the beginning will be deducted from your payment.

3.You are responsible for the return shipping charge which is about $10 for U.S. customers.

4.Please allow 5-7 business days to process your refund since the unit is delivered.

5.No return for Synthetic lace front wigs,hair extensions,wig clearance.

6.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.


Repair policy
STEPS

1.Contact our customer service first to let us make sure whether it can be repaired

2.After the repair request has been authorized , ship the wigs to the address we gave you. You should offered us the receipt or the tracking No. of the package at the same time.

3.Please include the message of your repair requirements in the package.

TIPS
1.The free repair policy applies to ONLY full lace wigs

2.It's one time right.

3.It's valid within THREE months since your unit is delivered.

4.The repair time is 30-36 business days

5.You are also responsible for the return shipping charge which is about $10 for U.S. customers.

6.The repairing services worths $40-$100

7.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.

Email address for exchange/return/repair service: service@divaswigs.com

 

Order cancellation and change policy


For stock orders

 For custom orders

Order change policy

Free of charge

The order can be freely changed within 36 hours after you placed the order. 

Order cancellation policy

Free of charge

The order can be freely cancelled within 36 hours after you placed the order.

15% handling fee will be deducted off the total for the cancellation within 1 

week after the unit is in processing.

30% handling fee will be deducted off the total for the cancellation after 1 

week when the unit is in processing.
Please note that once the order has been shipped out , it can no longer be cancelled.

 

DivasWigs sells various wigs that include Full Lace Human Hair Wigs, Synthetic Hair and Hair Extensions. And the aim of DivasWigs is to provide the premium quality, knight service and reasonable price.
Professional
We are a team with experiences of 10 years. For 10 years we've been focused on Wigs such as Human hair wigs, Synthetic wigs, and all kinds of Extensions. Especially on full lace wig and clip in hair extension. We chose ONLY Hairs of good qualities. With an examine system of high standards, we can guarantee you that every product we're on sale is with a long-lasting quality that will not shed, nor tangle.
Fashionable
We own a list of professionals. They are the Design and Style creators offering continually the Classical Styles with also all kinds of fashionable Staring-ish Hairstyle that updates in time. From Beyonce, Ciara, Solange Knowles,Jordin Sparks,Halle Berry,to Chanel Iman,Kim Kardashian. Anything in your favor.
Special Ordering
All styles appear on our website are for customizing. We meet up to personal requirements with all-hand-making wigs of your very own styles. Our concept is to help presenting the beauty and confidence of a lady with the offering of our most sincere service, and the Right product.

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